Key Contact Numbers
Useful Contact Numbers
Emergencies (Police, Fire, Ambulance)
How to Report Critical Incidents
Call Triple Zero (000) only in life-threatening or critical situations involving Police, Ambulance, or Fire Services.
Call 000 if:
- Someone is seriously injured or needs urgent medical help
- Your life or property is being threatened
- You have witnessed a serious accident or crime
Additional Emergency Contacts (State-Specific)
| Service | NSW | Victoria |
| Police Assistance Line (non-emergency) | 131 444 | 131 444 |
| Health Direct (24/7 Health Advice) | 1800 022 222 | 1800 022 222 |
| Poison Information Centre | 13 11 26 | 13 11 26 |
| 13SICK Home Doctor Service | 13 74 25 | 13 74 25 |
Mental Health & Crisis Support (Australia-Wide)
| Service | Contact |
| Lifeline (Suicide Crisis, 24/7) | 13 11 14 |
| Beyond Blue (Mental Health Support) | 1300 22 4636 |
| Suicide Call Back Service (24/7) | 1300 659 467 |
| Kids Helpline (Youth 5–25) | 1800 55 1800 |
| MensLine Australia | 1300 78 99 78 |
Sexual Assault & Family Violence Counselling
| Service | NSW | Victoria |
| 1800RESPECT (24/7) | 1800 737 732 | 1800 737 732 |
| Rape Crisis / Sexual Assault Services | NSW Rape Crisis: 1800 424 017 | Sexual Assault Victoria: 1800 806 292 |
| Sexual Assault Counselling Australia | 1800 211 028 | 1800 211 028 |
Health Services (NSW & Victoria)
Health insurance is compulsory for most international students in Australia. You must maintain Overseas Student Health Cover (OSHC) for the duration of your studies.
OSHC helps cover:
- Doctor visits
- Hospital treatment
- X-rays and blood tests
More information:
- OSHC: https://oshcaustralia.com.au/en
- Find a hospital in NSW: NSW Health – Hospitals & Health Services
- Find a hospital in Victoria: Victoria Health – Public Hospitals
Major Hospitals
| Location | Hospital | Contact |
| NSW – Sydney | St Vincent’s Hospital | (02) 8382 1111 |
| NSW – Sydney | Royal Prince Alfred Hospital | (02) 9515 6111 |
| Victoria – Melbourne | Royal Melbourne Hospital | (03) 9342 7000 |
| Victoria – Melbourne | The Alfred Hospital | (03) 9076 2000 |
Local Police Stations
| Location | Police Station | Contact |
| NSW – Sydney | Day Street | (02) 9265 6499 |
| NSW – Sydney | Surry Hills | (02) 9265 4144 |
| NSW – Sydney | Redfern | (02) 8303 5199 |
| Victoria – Melbourne | Melbourne Central | (03) 9321 1234 |
| Victoria – Melbourne | Richmond | (03) 9429 7000 |